Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: No. You must go through the application process, be approved, sign your lease and pay your security deposit before the residence of your choice is held for you.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: At Century 21 Novus, you pay your security deposit at the time of signing your lease. First month’s rent is due prior to moving into the residence; last month’s rent is due at it’s normal time. Your security deposit cannot be allocated to any regular rent payment.
  • Q: How old do you have to be to apply?

    A: The minimum age to apply for a rental property is 18 years of age. Anyone younger than 18 is not considered a legal adult and is not allowed to apply.
  • Q: Is the deposit refundable?

    A: Security deposits are refundable; if you have a pet, the pet fee is non-refundable. However, the amount of the refund from the security deposit is fully dependant on the move-out inspection that is conducted at the end of the lease. Anything that is considered beyond normal wear and tear will be deducted from the security deposit.
  • Q: You have a property I want to rent. How do I apply?

    A: There are a couple of ways to apply. The first, and perhaps the easiest way to apply, is online through our website. The second way to apply would be to come into our local office and complete the application.
  • Q: How do I pay rent?

    A: We want to make it easy for you pay your rent. Therefore, we provide several options to pay your rent. You have the ability to pay your rent online through our tenant portal or you can bring your payment to the Century 21 Novus office. Payment methods that we accept are credit/debit card, personal check, cashiers’ check or money order. NO CASH is accepted.
  • Q: I want to get a pet. What do I do?

    A: Pets are allowed at some of our properties, but not all. If you decide to have a pet or you already have one, you must first complete the pet addendum located in the lease. There is a non-refundable pet fee as well as monthly pet rent that you are required to pay.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: Per your lease, you are required to give us a 60 day notice of your move out at the end of the lease. If you want to move out, simply give us a 60 day notice prior to the end date on your lease. We will schedule an inspection with you on your move out date.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Normal repairs and maintenance requests are the financial responsibility of the property owner. If there are issues found to caused by the resident (i.e. clogged toilet due to an object obstructing the line), the resident is held financially responsible for these matters.